Public Directory of Journals and Books - Index PUBMS

1,561 Articles | 103 Issues | 5 Journals
Results: 5 (0.054 seconds)


# [1-5/5] Title Pages
1. Thai home improvement retailer customer loyalty: A SEM analysis
Issue: Vol. 11, No 4, 2018
Journal: Journal of International Studies
Authors: Atisin Suebsaiaun, Thepparat Pimolsathean
Keywords: corporate social responsibility (CSR), customer loyalty, customer satisfaction, electronic customer relationship management (eCRM), SERVQUAL, Thai, SEM
JEL: L80, L81, L84, L85, L86, M30
120-137 (18)
2. The influence of service quality on customer satisfaction and customer behavioral intentions by moderating role of switching barriers in satellite pay TV market
Issue: Vol. 11, No 4, 2018
Journal: Economics & Sociology
Authors: Norazryana Mat Dawi, Ahmad Jusoh, Justas Streimikis, Abbas Mardani
Keywords: Service quality, customer satisfaction, behavioral intentions, switching barriers, pay television
JEL: L15
198-218 (21)
3. Moderating and mediating effects of switching costs on the relationship between service value, customer satisfaction and customer loyalty: investigation of retail banking in Vietnam
Issue: Vol. 10, No 1, 2017
Journal: Journal of International Studies
Authors: Vu Minh Ngo, Drahomíra Pavelková
Keywords: customer satisfaction, service quality, service value, customer loyalty, positive switching costs, negative switching costs, structural equation modelling
JEL: M10, M31
9-33 (25)
4. Identifying the customer satisfaction factors in furniture market
Issue: Vol 2 No 1 (2017)
Journal: Economics, Management and Sustainability
Authors: Majid Azizi, Seyed Alireza Dehghan, Mohsen Ziaie, Nematollah Mohebi
Keywords: customer satisfaction, furniture industry, marketing furniture
JEL: D40, L11, Q13
6-18 (13)
5. Customer satisfaction in the Kenyan banking industry
Issue: Vol. 8, No 2, 2015
Journal: Journal of International Studies
Authors: Felix Kombo
Keywords: Customer satisfaction, commercial banks, customers, Kenya, dissatisfaction, banking industry
174-186 (13)