Public Directory of Journals and Books - Index PUBMS

1,775 Articles | 116 Issues | 6 Journals
Results: 7 (0.045 seconds)

Articles

# [1-7/7] Title Pages
1. Students’ stereotypes about instructors in higher education in Ethiopia
Issue: Vol. 13, No 4, 2020
Journal: Economics & Sociology
Authors: Versavel Tecleab Haile, Katalin Szendrő, Viktória Szente
Keywords: Expectation, Service quality, Gender, Stereotypes, Ethiopia
JEL: M30, M31, N37
125-138 (14)
2. Students’ stereotypes about instructors in higher education in Ethiopia
Issue: Vol. 13, No 2, 2020
Journal: Economics & Sociology
Authors: Versavel Tecleab Haile, Katalin Szendrő, Viktória Szente
Keywords: expectations, service quality, gender stereotypes, Ethiopia, higher education
JEL: M30, M31, N37
136-149 (14)
3. The influence of service quality on customer satisfaction and customer behavioral intentions by moderating role of switching barriers in satellite pay TV market
Issue: Vol. 11, No 4, 2018
Journal: Economics & Sociology
Authors: Norazryana Mat Dawi, Ahmad Jusoh, Justas Streimikis, Abbas Mardani
Keywords: Service quality, customer satisfaction, behavioral intentions, switching barriers, pay television
JEL: L15
198-218 (21)
4. Structural Equation Models Applied for Evaluating Service Quality and Satisfaction in the Healthcare System of Cartagena de Indias D. T. y C. (Colombia)
Issue: Vol. 11, No 2, 2018
Journal: Economics & Sociology
Authors: Juan Carlos Vergara Schmalbach, Francisco Javier Maza Avila
Keywords: Service quality, Structural Equation Model, Healthcare service, Partial Least Squares SEM, covariance-based SEM, Colombia
JEL: C12, C35, I11, P46
200-215 (16)
5. Moderating and mediating effects of switching costs on the relationship between service value, customer satisfaction and customer loyalty: investigation of retail banking in Vietnam
Issue: Vol. 10, No 1, 2017
Journal: Journal of International Studies
Authors: Vu Minh Ngo, Drahomíra Pavelková
Keywords: customer satisfaction, service quality, service value, customer loyalty, positive switching costs, negative switching costs, structural equation modelling
JEL: M10, M31
9-33 (25)
6. Simulative Research in a Financial Institution: Improving Service Quality in Lithuanian Banking Sector
Issue: Vol. 1, No 1, 2008
Journal: Journal of International Studies
Authors: Dainora Grundey
Keywords: financial institutions, service quality, sales force training, AB bankas “Hansabankas”, Lithuania
36-45 (10)
7. Competitiveness in Higher Education: a Need for Marketing Orientation and Service Quality
Issue: Vol. 5, No 2, 2012
Journal: Economics & Sociology
Authors: Helena Štimac, Mirna Leko Šimić
Keywords: marketing, service quality, higher education, Croatia, Slovenia, Hungary
JEL: A23, M31
23-34 (12)